Platform · ServiceDiary

After-sales service, from ticket to proof of fix

For brands selling durable goods: run the whole service ticket lifecycle — install, repair, preventive maintenance — with OTP-verified closures, AMC contracts that schedule themselves, and every technician's spare-parts inventory in hand.

Service technicians Service managers Support desks
app.salesdiary.in
Service desk · today
Live
Open
42
SLA met
94%
▲ 2pp
Avg close
1.8d
Tickets closed · 6 days
Technician app
Ticket #4821
Repair · on the way
Spare in van2
Close with OTP
The challenge

After the sale is where brands quietly lose the customer

Tickets live on phone calls and paper, AMC visits get missed, technicians arrive without the right spare, and no one can prove a job was actually closed to the customer's satisfaction.

Tickets on paper

Requests scatter across calls and WhatsApp, so nothing is tracked to resolution.

Missed AMC visits

Contracts lapse and preventive visits slip because nothing schedules them.

No proof of fix

Jobs get marked done with no customer confirmation, so disputes linger.

What you get

Close every ticket with proof

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What service teams see with ServiceDiary

OTP
verified closures
Auto
AMC scheduling
94%
SLA met
1.8d
average resolution
FAQ

Field service, answered

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Best fit industries
Electrical & Appliances Construction Materials FMCG (durables)

Turn after-sales into a loyalty engine

Book a walkthrough — we'll show the ticket lifecycle, AMC scheduling and OTP-verified closure.