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Rane logoCustom solution · Automobile · After-market

Complaints, warranty and discrepancy management for Rane

One centralized workflow to log, route, validate and resolve every after-market case — complaints, warranty and sales discrepancies.

Log
Structured case capture
Validate
Invoice & POD checks
Resolve
Centralized closure
The customer

Rane at a glance

Rane needed a more organized way to manage after-market cases across product complaints, warranty requests and sales-related discrepancies. These cases often require coordination between multiple teams and validation against supporting documents such as invoices and proof of delivery. The objective: a centralized workflow where the after-market team can log, route, validate and resolve every case with better visibility and process control.

The challenge

After-market cases across separate processes

Managing warranty claims, product complaints and sales discrepancies through separate or manual processes creates delays, missed follow-ups and unclear case ownership. The after-market team needed a structured process where every case is captured properly, validated against the right references, and resolved through the correct workflow.

Logging complaints & warranty

Warranty cases, complaints and discrepancies captured properly.

Clear routing to teams

Cases directed to the right stakeholders for action.

Validation against references

Checks against invoice and proof-of-delivery details.

Tracking status & progress

Clear view of resolution progress on every case.

Cross-team coordination

Between sales, service and after-market teams.

Centralized, faster resolution

A single view for handling all after-market cases.

The solution

A centralized case-management workflow

SalesDiary customized a complaints, warranty and discrepancy management workflow for Rane's after-market operations. Teams capture cases in a structured format, route them for validation, and manage resolution from one platform — handling warranty and complaint cases alongside sales discrepancies for a more complete after-market view.

Case logging
→
Routing
→
Validation
→
Resolution
→
Settlement / closure
The results

Business impact

A more transparent and controlled process for managing after-market cases.

More organized handling of warranty and complaint cases
Better visibility into case status and ownership
Improved validation using invoice and delivery references
Reduced dependency on manual follow-ups
Stronger coordination between relevant teams
More consistent resolution of discrepancies and claims
A centralized workflow for after-market support activities
Why it matters

Reliable, scalable after-market service

SalesDiary strengthened Rane's after-market operations by bringing product complaints, warranty cases and sales discrepancies into a centralized case-management workflow. Teams log, route, validate and resolve cases with better structure and visibility — a more reliable, scalable way to manage after-market service, improve case tracking and support smoother resolution across complaints, warranty and discrepancy management.

Related modules

Modules that power this

The SalesDiary modules that support this after-market case workflow.

Order Management

Invoice and order references used to validate every claim.
Payments & Receivables

Discrepancy and settlement handling with a clean trail.
Related platforms

Platforms behind this

The SalesDiary platform this after-market solution is built on.

ServiceDiary

The after-sales service platform for complaints and warranty.

Manage after-market cases like this

See how SalesDiary centralizes complaints, warranty and discrepancy management.