#BestUserExperienceRated
Elevate Your Service Game with ServiceDairy
Service Diary
ServiceDairy: Where Exceptional Support Meets Efficiency"
COVERAGE
Offerings / Services / Capabilities
Ticket Cycle Management
Tracking from assignment to closure, including field service visits.
Spare Requests & Price Management
Easy management of spares, cost estimations & custom price configuration
Turnaround Time (TAT) Tracking
Monitoring the efficiency of ticket resolution.
OTP Verification & Closure Proof
Highlight the security and reliability of ticket closure.
Geo Tagging & GPS Tracking
Ensuring precise location tracking for tickets and service personnel
Warranty Tracking
 Differentiating between in-warranty and out-of-warranty services.
Root Cause Analysis
Detailed analysis for each ticket to improve future service.
PRODUCTIVITY
Additional Offerings
Increase Average Bill value and lines sold with must-sell and focus product recommendations, along with smart ordering capabilities. Maximize sales potential and drive revenue growth by optimizing product selection and order management.
On-Visit Surveys & Feedback:
Capturing customer feedback during service visits.
Configuration Dashboard with Insights
Customizable dashboard offering valuable business insights.
Service Team Performance Tracking
Monitoring and improving team efficiency.
Comprehensive Reporting and Analytics
Detailed reports for data-driven decision making.
MARKETING
Maximise your Brand's Market Domination
Comprehensive marketing services including branding asset management, BTL/brand activation, competition intelligence, and market share analysis for enhanced sales force automation.
Market & Shelf Share
Enhance market intelligence and shelf share visibility, measuring brand's market share among displayed items, optimising shelf placement through planogram adherence, surveys, compliance, and photos.
Branding Assets
Optimise budget allocation, capture and track asset requests, monitor visits for effective asset management, and measure marketing impact.
Market & Shelf Share
Enhance market intelligence and shelf share visibility, measuring brand's market share among displayed items, optimising shelf placement through planogram adherence, surveys, compliance, and photos.
Branding Assets
Optimise budget allocation, capture and track asset requests, monitor visits for effective asset management, and measure marketing impact.
DAILY SALES REPORTING
Business Impacts
On-Visit Surveys & Feedback
Capturing customer feedback during service visits.
Data-Driven Decision Making
Insights leading to informed business strategies.
Improved Service Quality
Consistent and reliable service experiences.
Increased Operational Efficiency
Streamlined processes save time and resources.
Cost Reduction
Efficient management reducing overall service costs
Influencer Meet Management
Effortlessly plan, organize, and maximize the impact of influencer meets with SFA, ensuring seamless management and impactful collaborations to boost your brand's reach and engagement.
Lead & Project Management
Efficiently streamline projects and nurture leads with our powerful SFA solution. Drive productivity, enhance collaboration, and achieve remarkable results, all in one centralized platform.
Modern Trade Management
Optimize modern trade operations with our cutting-edge SFA solution. Streamline inventory management, promotions, and activities to drive uptake and boost sales efficiency.
INTEGRATION
Our SFA Integrates with Top ERPs
Streamline Operations with Seamless Integration: Our Inventory Management System Empowers Fast, Automated Workflows by Integrating In-house ERP Capabilities with Accounting Software such as Tally, SAP, Salesforce and more.
CUSTOMER TESTIMONIAL
Here is What Our Clients Say
Do You Have Any Questions ?
It is an all-in-one software solution designed to optimize and automate your field sales operations. SFA provides capabilities for territory management, visit planning, order management, daily reporting, and more to drive sales productivity and maximize revenue.
- Increasing coverage and optimizing routes
- Driving higher productivity and sales
- Providing next-best recommendations
- Enabling real-time collaboration and tracking
- Gamification and goal-setting for motivation
We offer flexible onboarding with remote or onsite options. Support includes onboarding assistance, 12/7 chat, email ticketing, phone support, and access to self-help resources.
SFA implementation follows a phased approach:
- Discovery - Requirements gathering & solution design
- Configuration - Tailoring the platform to your processes
- Testing - User acceptance & integration testing
- Training - Hands-on training for field & manager users
- Deployment - Phased launch with on-ground user support
- Optimization - Usage monitoring & capability enhancement
Please reach out for a personalized implementation plan.
Data security is our top priority. We utilize encryption, access controls, and data network security to safeguard your data. Our software is ISO 27001 certified & SOC2 audited annually.
You can measure the success and ROI of your SFA implementation by tracking these key metrics:
- Sales productivity - Revenue per rep, outlets covered per day, order value
- Coverage - Number of outlets visited, visit frequency
- Visibility - Percent reps submitting timely reports, KPI tracking
- Costs - Reduction in travel, printing, inventory and other costs
- Time savings - Reduced reporting and order booking time
- Revenue growth - Increase in revenue and market share
- Data quality - Improvement in data accuracy and lower rework
- User adoption - Percentage of employees actively using the system
We recommend setting targets for each metric as part of implementation planning. The metrics can then be monitored regularly post launch to track success and ROI. Our team can also help assess performance through audits.
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Our SFA platform offers seamless integration with other enterprise systems:
- ERPs - Tight integration with ERPs like SAP, Oracle, Microsoft Dynamics to sync inventory, orders etc.
- CRMs - Integration with Salesforce, Microsoft Dynamics CRM to share customer data.
- HRMS - Integration with HR systems like SAP SuccessFactors, Workday to manage employee data.
- Analytics - Integration with BI tools like Tableau, Power BI to visualize SFA data.
- Payment Gateways - Integration with payment systems to enable digital payments.
- Route Optimization - Integration with Google Maps, TomTom for intelligent visit planning.
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We use APIs and web services to integrate with these systems. Our platform was built to integrate easily with other solutions used by consumer goods enterprises.
Please reach out to us for a personalized integration plan that meets your specific technology landscape and requirements.
Elevate Your Service Game with ServiceDairy
