Back to resources
Rane logoCustomer case study · Automobile · Pan-India

Rane Industries digitizes pan-India field sales

A combined SalesDiary SFA + DMS deployment — replacing calls, WhatsApp and spreadsheets with one digital platform for field execution and distributor operations.

95%
Adoption
220
Active users
~42,000
Outlets mapped
7,500+
SKUs managed
The customer

Rane at a glance

Rane sells automobile parts across India through dealers, distributors, regional hubs and retail outlets — supported by an influencer network of mechanics and garages. Sales success depends on regular coverage, planned beats and fast, accurate order capture.

Sales hierarchy
MSRASORMGroup HeadPresident
The challenge

Operations before SalesDiary

Field execution depended on phone calls, WhatsApp, paper registers and spreadsheets.

Manual sales tracking

Activity recorded on paper registers and informal updates — no centralized record.

No real-time visibility

Managers couldn't see whether planned beats and visits were happening on the ground.

Manual order capture

Orders came by call or WhatsApp, then re-keyed by hand — delays and errors.

Spreadsheet dashboards

Reports were prepared by hand and shared after the fact, delaying decisions.

Productivity blind spots

No objective view of rep coverage, visit adherence or field discipline.

Limited secondary visibility

No system view of distributor fulfilment and invoicing across the order-to-cash chain.

The solution

One platform for field and distributor sales

A single SalesDiary deployment unified field execution and distributor operations, wired directly into the back office.

SAPtwo-way sync12distributor ERPs integrated
What was delivered

Capabilities delivered

Field execution
  • Attendance management
  • Beat & journey planning
  • Geo-tagged check-in / out
  • Outlet & influencer visits
Order capture
  • Digital primary orders
  • Secondary order capture
  • Lead management
  • Follow-up reminders
Distributor (DMS)
  • Cart / Excel / API ordering
  • SAP-linked invoicing
  • Ledgers & statements
  • Hub-level logins
Intelligence
  • KPIs & leaderboards
  • Custom app dashboards
  • Target vs achievement
  • President & RM visibility
Integration & workflows
  • SAP two-way sync
  • 12 distributor ERPs
  • Replacement claims
  • Discrepancy management
The results

Business impact

One digital platform now runs field execution and distributor operations across India — with real-time visibility from the rep to the President.

95%
Adoption
Across the field organisation
220
Active users
MSR to President
~42,000
Outlets mapped
Pan-India coverage
7,500+
SKUs managed
Across the catalogue
Who benefits

Value by role

Field reps
  • Easier attendance marking
  • Structured daily beat plan
  • Geo-tagged visit tracking
  • Faster order booking
  • Follow-up reminders
ASOs & RMs
  • Beat adherence visibility
  • Team performance tracking
  • KPI & leaderboard access
  • Target vs achievement
  • Zero-sales outlet flags
Group Heads
  • Region-wise performance
  • Control over productivity
  • Faster review of gaps
  • Act on missed visits
  • Low-coverage alerts
President
  • Real-time business view
  • Primary sales dashboard
  • Secondary sales dashboard
  • Pan-India field visibility
  • Order-to-cash visibility
What's next

From digital to intelligent execution

SalesDiary data

Visit history, order frequency, zero-sales trends, SKU movement, territory mapping.

AI layer

Learns patterns, scores priority, predicts the next best action.

Recommendations

Delivered to the right rep, on the right beat, at the right outlet.

On the roadmap
Optimized journey planningOutlet & dealer prioritizationNext-best customer visitProduct & SKU recommendationPredictive follow-upsDistributor performance intelligence
Why it matters

A reference for sales transformation

Rane moved from manual, phone-based and spreadsheet-driven processes to a centralized digital platform — with real-time visibility, structured execution, and leadership reporting across India.

220
Active users
~42,000
Outlets mapped
7,500+
SKUs managed
95%
Adoption

Plan a deployment like this

See how SalesDiary digitizes field sales, van sales and distributor operations — end to end.